Who're You Gonna Call?

(I apologize.  "Ghostbusters" are not in my agent partner search tab.)

You know what's frustrating?  People call me at work and I have to give them some other phone number because the person who told them to call me didn't want to answer the question.

One guy railed for about an hour about how his insurance company was giving him the runaround and the answers depended on what time of day he called.  So he called me thinking I could give him a better answer, but I could only give him general answers about his problem since I'm not them.

Only his company could tell him for sure, but they didn't want to tell him.

There's a lot of buck-passing from people who hear one keyword and just go, "Oh.  Yeah.  Call them."

Like ... imagine that you buy a cookie subscription from Cookie Guys.  But Bank People is the company that processes the payment.  With me so far?

So you get a credit card statement and it shows that you were billed twice in one month for your Cookie Guys subscription.  You call up Bank People and say, "Hey, I have this subscription to Cookie Guys and you billed me twice."  And the guy at Bank People says, "Call Cookie Company."

Of course, Cookie Company only bakes cookies.  They have a list of subscribers' orders, but they don't deal with the payment.  They tell you to contact Bank People.  Bank People tells you to contact your credit card.  And so on.  The credit card tells you to call Bank People and finally you just have to dispute the charge because Bank People won't just give up and give you the refund.  They're SURE that they are not the ones responsible.

That's about 50% of my job.

I hate referring people to other agencies, but a lot of the time it's because I really can't help them and my directions say to refer them to someone else.  (I can't update your address.  Literally cannot.  You have to contact someone else for that.  And I'm sorry.)  So I wish other people would do their job properly too and not refer people to me whom I can't help.  It just pisses them off and makes them think they're getting passed around.  No one wants to feel that way.  Ever.

So.  Do your job.  So I can do mine.  *rainbow*