All right, let's talk about that.
I got to work today and discovered that the internet was down. We couldn't send or receive email, couldn't access any databases, and if someone called we were basically SOL and would have to tell them we couldn't do anything for them.
We all cleaned our desks for an hour and a half.
The system came back at about 10:00, and then I got a couple of emails from people telling me that a particular website wasn't letting them check out. I tested it, and by golly, the website wasn't letting them check out. Sometimes we get silly emails from people who don't know how to use the internet, but this was not one of those times.
I called IT and explained the problem. I showed him the problem. I submitted a ticket for the problem. IT says it's fixed, so I go to verify.
Nope. Now it does X but not Y.
And just ... just sort of repeat that for an hour.
"Try it now."
"Now it shows me a button that says ABC and won't let me click on it."
"Try it now."
"Now I can click on the button, but it won't let me enter credit card details."
And so on.
We finally got it to work at about 2:00 and by then IT Guy had had enough. He bailed. And the problem was fixed, but it still had another problem. Fortunately a couple of coworkers knew enough about what needed to be changed in the settings to help fix it.
The worst part about this story is that earlier this week the same website was broken, just in a slightly different way. And two days ago it was "fixed."
Oh, and after we got that website problem fixed, I went to process a renewal. Naturally the database was broken, and trying to procure the renewal list resulted in a nice little error. Those errors were "fixed" after they popped up last week. Were they really fixed? Noooooo.
And then I must mention how our receipts started printing in Arabic for some reason. (Not even kidding.)
If I had a dollar for every time something didn't work right, I'd be making bank instead of "slightly above poverty wages."
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